gbajee's Privacy Policy

1. Introduction and Scope

gbajee ("we", "our", "platform") operates a trusted online casino and betting service for users in Bangladesh. By accessing our website gbajee.cam or using our services, you are considered to have agreed to this privacy policy.

This privacy policy explains how gbajee collects your personal information, how that information is used, who it may be shared with, and how you can maintain control over your own data. Protecting your privacy is our highest priority.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy. In case of any conflict, this privacy policy will apply.

2. What Information We Collect

We collect two types of information — information you provide directly and information collected automatically.

2.1 Personal Identification Information

During account registration and verification, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID card or passport number
• Current address
• Mobile number
• Email address

2.2 Financial Information

To facilitate deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking numbers
• Bank account number and branch details (for bank transfers)
• Transaction history and amounts

2.3 Gaming Activity Information

• Gaming history and betting patterns
• Session duration and activity logs
• Win and loss records
• Bonus and promotion usage details

3. How We Collect Information

gbajee collects user information in the following ways:

4. How We Use Your Information

gbajee uses collected information only for specific and legitimate purposes. We never use your information in an inappropriate way.

• Account Management: To create, manage, and secure your gbajee account.
• Identity Verification (KYC): To ensure anti-money laundering and fraud prevention, and for age verification.
• Financial Transactions: To process secure deposits and withdrawals.
• Customer Support: Our 24/7 live chat support team uses your information to resolve your complaints, questions, or issues.
• Responsible Gaming: To identify problematic gaming patterns and ensure your protection.
• Platform Improvement: To improve the quality of our services and add new features.
• Marketing Communications: To inform you about relevant offers and promotions, subject to your consent.
• Legal Compliance: To comply with applicable laws and regulations.

5. Data Storage and Security

gbajee takes the highest technical and organizational measures to protect your information. Our security framework is built on the following layers:

5.1 Technical Security

• SSL Encryption: Our website and all data transmissions are secured with 256-bit SSL encryption.
• Encrypted Storage: Stored data is kept on secure servers using AES encryption technology.
• Firewall and Anti-Malware: Our systems have advanced firewalls and regular security audits in place.
• Two-Factor Authentication (2FA): Two-factor authentication is available for additional account security.

5.2 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory requirements. After the specified period, data is securely deleted or anonymized.

5.3 Staff Access Controls

Our staff can only access specific information as required for their job responsibilities. All staff are bound by strict confidentiality agreements and receive regular security training.

6. Sharing Information with Third Parties

gbajee does not sell your information. However, in specific situations and to a limited extent, we may share information with third parties:

6.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and banks), identity verification, technology services, and customer support. These partners are given access only to the information needed for their work and are required to follow our privacy standards.

6.2 Legal Obligations

We may be required to disclose information if ordered by a court, in response to a legal request from a government authority, or to comply with applicable law. In such cases, we will always try to notify you to the extent possible, unless prohibited by law.

6.3 Business Restructuring

In the event of a merger, acquisition, or restructuring of gbajee's business, your information may be transferred to the new entity. However, the new entity will also be required to comply with this privacy policy.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. These are small data files stored in your browser that help improve your experience.

7.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the website — such as maintaining login sessions and security verification. These cannot be turned off.
• Functional Cookies: To remember your preferences and settings — such as language selection and theme.
• Analytical Cookies: To collect anonymous usage data to help us improve our services.
• Marketing Cookies: To show relevant ads and offers — these are used based on your consent.

7.2 Managing Cookies

You can turn off non-essential cookies through your browser settings. However, this may cause some website features to not work properly. Instructions for managing cookies in different browsers can be found in your browser's help section.

8. Your Rights

gbajee respects your privacy rights. You have the following rights regarding your information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though legal retention obligations may apply).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to your information being used for marketing purposes.
• Right to Withdraw Consent: The right to withdraw any permission given on the basis of consent at any time.

To exercise these rights, contact us at [email protected] or get assistance via 24/7 live chat. We will process your request as quickly as possible.

9. Privacy of Minors

gbajee's services are strictly for adults — only those aged 21 or above. We do not intentionally collect any information from minors.

If we become aware that a minor has registered on our platform, that account will be closed immediately and all associated information will be securely deleted. Our age verification process ensures this protection.

If you believe a minor is using our platform, please contact us. To learn more about responsible gaming, visit our Responsible Gaming page.

10. Policy Changes

gbajee may update this privacy policy from time to time. Depending on the nature of the change, we will notify you in the following ways:

• Major Changes: A direct notice will be sent to your registered email and prominently displayed on the platform.
• Minor Updates: The "Last Updated" date at the top of this page will be changed.

Continuing to use the platform after any changes will be considered as your agreement to the updated policy. We therefore recommend checking this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the following:

• Email: [email protected]
• Live Chat: Bengali support available 24/7

Our privacy team handles all your requests promptly and with care. We are always committed to your privacy.